Case study

Making onboarding feel like home

Role
Lead Product Designer
Team
PM, 3 Engineers, Researcher
Timeline
12 weeks, 2025
Scope
Research, UX, UI, Testing
Hero image or key screen

The problem

Describe the situation in two or three sentences. Who were the users, what was going wrong, and why did it matter to the business?

Include a number if you have one, like "62% of new sign-ups never completed setup."

Research

What did you do to understand the problem? Interviews, analytics, competitive audits, usability tests. Focus on what you learned, not just the activities.

“Pull out the single most surprising insight from your research here.”

Exploration

Show how your thinking evolved. Early sketches, directions you tried and threw away, and why. Hiring managers love seeing your reasoning.

Sketches / wireframes

Early wireframes exploring three onboarding directions.

The solution

Walk through the final design. Focus on two or three key decisions and the reasoning behind each.

  • Decision one: what you did and why.
  • Decision two: what you did and why.
  • Decision three: what you did and why.
Final screens

Final onboarding flow, shipped in Q3.

Impact

What changed after launch? Metrics, qualitative feedback, or what the team adopted.

+38%Setup completion
−24%Support tickets
4.7★App store rating

What I learned

A short, honest reflection. What would you do differently? What will you carry into the next project?